After watching, we discussed the difference between defending positions and recognizing needs. It has stayed with me ... and I think it can help mobilize people to see things differently.
For more tools in dealing with conflict resolution, check out this article from the University of Texas at Austin. I especially liked “What is the underlying reason or the ‘why’ behind what I want?” Refer to Focus on Interests (Needs), Not Positions (Wants) for more information. And Open Ended Questions...
Examples of open-ended questions:
- What’s your basic concern about …?
- What do you think about …?
- How could we fix …?
- What would happen if …?
- How else could you do …?
- What could you tell me about …?
- Then what?
- Could you help me understand …?
- What do you think you will lose if you …?
- What have you tried before?
- What do you want to do next?
- How can I be of help?
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